Terms and Conditions
General Application of Terms and Conditions
Hedo, operated by Namastee Holidays SL (VAT: B93600740, registered office at Ur/Alhambra del Mar, Centro de Negocios, 29602 Marbella, Malaga, Spain), functions exclusively as an agent providing professional property management, booking services, and advanced technological solutions for villa rentals and related services on behalf of property owners ("Owners") and service providers.
Hedo Villas is not an open marketplace or platform. We professionally manage all listings, reservations, marketing, and booking processes.
The contractual relationship for accommodation or services is directly between Guests ("Tenants") and Owners or Service Providers. Hedo Villas is responsible solely for managing the booking and facilitating transactions, without assuming direct liability for the provision of accommodation or related services, which remains exclusively the responsibility of the respective Owners and Service Providers.
Guests acknowledge and agree:
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Acceptance of these Terms and Conditions on behalf of all individuals included in the booking.
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Guests with editing power must be at least 18 years of age.
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Compliance with local regulations regarding guest registration is mandatory.
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Fees payable to Hedo Villas (20% of total booking price plus VAT) represent professional management and booking services fully delivered upon booking confirmation and are non-refundable.
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These Terms fully apply unless explicitly overridden by a written supplementary agreement provided by Hedo or the relevant Owner.
1. Booking and Payment
All reservations are processed exclusively through Hedo Villas’ professionally managed booking system and require full payment clearance for confirmation.
Scheduled payments must be made in full and strictly according to the agreed payment plan, even when the total amount is divided into quotas among multiple participants. Each scheduled payment is a binding obligation. Failure to settle any installment on or before its due date may result, at the sole discretion of the Owner and Agent, in immediate cancellation of the reservation without any obligation to refund amounts already paid. Unless explicitly stated otherwise in the booking confirmation, all payments (whether upfront, balance, or quotas) are strictly non-refundable.
1.1 Booking Review and Cancellation Window
Each booking is subject to a 6-hour review period during Owner service hours (9:00 to 21:00 CET). During this window, the Owner may cancel a reservation in case of system overlap, double-booking, or calendar conflicts. Once the 6-hour period expires, the reservation is automatically confirmed.
1.2 No-Show Policy
Failure to check in without formal cancellation will be treated as a no-show. Confirmed bookings (via payment and email confirmation) are considered valid contracts, even if the guest does not arrive.
2. Security Deposits
A security deposit is mandatory and specified during booking. This deposit covers potential damages, excessive cleaning, or utility use and is refundable following property inspection and assessment post-departure.
3. Prices and Commissions
Prices are dynamically managed, quoted in Euros, and inclusive of agent management fees unless stated otherwise.
3.1 Acceptance and Risk Allocation
Booking payment confirms acceptance of these Terms. Guests bear responsibility for all travel-related risks and must secure suitable travel insurance. Owners are responsible for property availability, accurate description, and condition.
3.2 Accessory Fees
Standard cleaning and utilities are included within a defined usage limit. Additional fees apply for:
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Excess electricity: €0.30/kWh beyond the included allowance of €25/day.
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Pool heating: Charged separately and may require an extra €60/day deposit.
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Daily maid service (when applicable): €18/hour to restore the property to acceptable condition. This may be required at the discretion of the Owner or Hedo Villas, and deducted from the deposit.
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Unauthorized late check-out or property misuse.
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Check-in (16 pm to 9 pm) and check out (8am to 12 am) outside the regular time when allowed.
4. Rental Period
Check-in and check-out must follow specific guidelines as indicated on the check-in page.
4.1 Overstay Fees
Unauthorized overstays are subject to a penalty of 3 times the standard daily rate per extra day and may trigger additional charges for cleaning, rescheduling, and compensation to incoming guests.
5. Changes and Cancellations
Changes or cancellations must be requested in writing. Refunds depend on the Owner’s specific cancellation policy and are generally non-refundable unless otherwise explicitly stated.
5.1 Flexible Rescheduling (Travel Bans or COVID-19 Restrictions)
In cases of official travel bans or health-related border restrictions, one date change may be permitted, subject to availability and approval by the Owner.
6. Parties and Celebrations
Events exceeding the stated occupancy require prior written approval. Unauthorized gatherings may lead to eviction and additional charges.
7. Responsibility and Liability
Hedo Villas’ responsibility is strictly limited to managing bookings. It assumes no liability for the condition of properties or the delivery of services by Owners or Providers.
Guests are solely responsible for the behavior and safety of their party, especially children. Some properties may contain:
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Unfenced pools or terraces
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Technical areas such as pump or filter rooms
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Uncovered or slippery surfaces
Use is at the guest’s own risk. It is strongly advised to supervise children at all times.
8. Complaints
Complaints should initially be directed to Hedo Villas for assessment and resolution in collaboration with Owners or Service Providers.
9. Law and Jurisdiction
All agreements are governed by Spanish law, with exclusive jurisdiction in the courts of Marbella, Málaga.
10. Reviews and Ratings
Reviews represent guest opinions and are not verified or endorsed by Hedo Villas.
11. Personal Identification
Valid identification must be provided at check-in as required by local laws.
12. Privacy Policy
Data handling complies with relevant data protection laws. See our Privacy Policy for full details.
13. Force Majeure and Disclaimers
Unforeseeable events beyond the control of the parties (e.g., natural disasters, political unrest) may impact the rental without generating liability. Known or foreseeable risks (e.g., weather changes, flight delays) are not considered force majeure. Guests must maintain personal travel insurance.
14. Additional Services
Additional services (transport, catering, experiences) are provided by third-party professionals and are not included in the booking contract. Hedo Villas assumes no liability for their execution.
15. General Rules and Guest Obligations
These Terms govern all bookings unless specifically overridden in writing.
15.1 Utilities and Pool Heating
Utility usage exceeding daily allowance will be charged and deducted from the deposit. Pool heating is optional and incurs extra charges.
15.2 Noise and Damage
Guests must comply with local noise regulations and maintain the property's condition. Damages or neglectful behavior result in deductions from the deposit.
15.3 Furniture and Linen Care
Staining, damage, or misuse of household items (e.g., sofas, towels, mattresses) may result in full or partial replacement costs.
15.4 Smoking Policy
Smoking is prohibited indoors unless expressly permitted.
15.5 Pet Policy
Pets are not allowed unless pre-authorized in writing.
15.6 Pool and Jacuzzi Hygiene
Guests must observe hygiene rules (e.g., shower before use, avoid creams/oils) to avoid contamination. Required water treatment from misuse will be charged.
15.7 Alarm System and Security Devices
False alarms or misuse of security systems leading to police or technician intervention may result in penalties.
15.8 Maintenance and Technical Access
Guests must allow necessary access for gardening, pool cleaning, or urgent maintenance. If a guest blocks access or neglects maintenance instructions, penalties may apply.
15.9 Check-in and Check-out Procedures
Arrival and departure must respect the times and instructions provided in the booking confirmation.
Regular time: Check-in (16 pm to 9 pm) and check out (8am to 12 am); outside the regular time when allowed, there would be extra charge. Verify on the check-in page.
15.10 Property Inspections
The Owner and/or Hedo Villas reserve the right to access the property at any reasonable time during the rental period to verify compliance with contractual obligations or in case of suspected violations.
The Owner or Hedo Villas representative will ring the bell or announce their presence. If no one responds within a reasonable time and justified cause exists (inspection, safety, maintenance, or Terms violations), they reserve the right to enter the property without further notice.
15.11 Cleanliness and Waste Management
Guests must keep the property clean and hygienic throughout their stay.
Garbage must not be allowed to accumulate and must be disposed of daily in accordance with local collection regulations.
16 – Guest Conduct, Security Deposit and Liability for Additional Costs
The Guest must comply with the property rules, booking terms, occupancy limits, noise restrictions, security procedures and all applicable laws. Any misrepresentation of the purpose or nature of the stay, unauthorised parties/events, excess guests, disturbance to neighbours, police/security intervention, improper use of the property, illegal or prohibited substances/items, abandonment of rubbish or special waste, loss of keys/fobs, lock or access-code replacement, or any negligent, reckless or intentional damage shall constitute a material breach of contract.
In the event of any such breach, the Owner/Manager may retain the security deposit in full, without prejudice to any further rights or remedies. The Guest shall remain fully liable for all losses, damages, fines, legal fees, community claims, security costs, cleaning, waste disposal, locksmith costs, lock/fob/code replacement, repairs, administrative costs and any other expenses arising from the Guest’s stay, including amounts exceeding the security deposit.
The Guest is responsible for the conduct and liabilities of all persons admitted to the property by the Guest. The Owner/Manager reserves the right to use and share guest identification, booking records, security reports and related evidence with lawyers, insurers, authorities and relevant third parties where necessary to protect legal rights, recover losses, or respond to claims.
Términos y Condiciones
Aplicación General de Términos y Condiciones
Hedo, operado por Namastee Holidays SL (CIF B93600740, oficina registrada en Ur/Alhambra del Mar, Centro de Negocios, 29602 Marbella, Málaga, España), actúa exclusivamente como agencia que presta servicios profesionales de gestión inmobiliaria, reservas y soluciones tecnológicas avanzadas para alquileres de villas y servicios relacionados en nombre de los propietarios (“Propietarios”) y proveedores de servicios.
Hedo Villas no es una plataforma u mercado abierto. Gestionamos profesionalmente todos los anuncios, reservas, marketing y procesos de reserva.
La relación contractual por alojamiento o servicios es directamente entre los Huéspedes (“Inquilinos”) y los Propietarios o Proveedores de Servicios. Hedo Villas se limita a gestionar la reserva y facilitar las transacciones, sin asumir responsabilidad directa en la prestación del alojamiento o servicios, que corresponde exclusivamente a los Propietarios y Proveedores de Servicios.
Los Huéspedes reconocen y aceptan:
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La aceptación de estos Términos y Condiciones en nombre de todas las personas incluidas en la reserva.
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Los usuarios con poder de edición deben tener al menos 18 años.
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Es obligatorio cumplir con la normativa local de registro de huéspedes.
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Las tarifas pagaderas a Hedo Villas (20 % del precio total de la reserva más IVA) representan servicios profesionales de gestión y reservas, entregados completamente al confirmar la reserva y no son reembolsables.
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Estos Términos aplican íntegramente salvo que se anulen por un acuerdo escrito adicional proporcionado por Hedo o el Propietario correspondiente.
1. Reserva y Pago
Todas las reservas se gestionan exclusivamente a través del sistema profesional de Hedo Villas y requieren el pago completo para su confirmación.
Los pagos programados deben realizarse en su totalidad según el cronograma acordado. Cada pago es una obligación vinculante. El impago de cualquier cuota antes de la fecha límite puede resultar, a discreción del Propietario o la Agencia, en la cancelación inmediata de la reserva sin obligación de reembolso. Salvo indicación explícita en la confirmación, todos los pagos (anticipo, saldo, cuotas) son estrictamente no reembolsables.
1.1 Periodo de revisión por parte del Propietario
Cada reserva está sujeta a un periodo de revisión de 6 horas durante el horario de atención del Propietario (9:00 a 21:00 CET). Durante este lapso, el Propietario puede cancelar la reserva por solapamientos o conflictos. Transcurridas las 6 horas, la reserva se confirma automáticamente.
1.2 Política de no presentación (no-show)
La falta de llegada sin cancelación formal se considera “no-show”. Las reservas confirmadas mediante pago y confirmación por correo electrónico constituyen un contrato válido aún si el huésped no se presenta.
2. Depósito de Seguridad
Se exige un depósito de seguridad, especificado en la reserva. Cubre daños, limpieza adicional o uso excesivo de servicios y se reembolsa tras la inspección del inmueble al final de la estancia.
3. Precios y Comisiones
Los precios se gestionan dinámicamente en euros e incluyen las tarifas de gestión de la agencia, salvo que se indique lo contrario.
3.1 Aceptación y atribución de riesgos
El pago confirma la aceptación de estos Términos. Los huéspedes asumen todos los riesgos relacionados con el viaje y deben contratar un seguro adecuado. Los Propietarios garantizan la disponibilidad, descripción y buen estado de la propiedad.
3.2 Tarifas accesorias
La limpieza estándar y servicios básicos están incluidos dentro de un límite. Se aplican cargos adicionales por:
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Electricidad extra: €0,30/kWh sobre el umbral de €25/día.
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Calefacción de la piscina: cobro adicional y posible depósito extra de €60/día.
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Servicio diario de limpieza (opcional): €18/hora, si se considera necesario por el Propietario o Hedo Villas, descontándose del depósito.
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Uso no autorizado del alojamiento o salida tardía.
4. Período de Alquiler
El check-in y check-out deben realizarse según las instrucciones proporcionadas en la confirmación.
Entrada (check-in) de 16:00 a 21:00 y salida (check-out) de 8:00 a 12:00. Fuera del horario habitual, cuando se permita, se aplicará un cargo adicional. Consulta la página de check-in.
4.1 Tarifas por estancia prolongada
La ocupación no autorizada después del check-out implica una penalización de 3 veces la tarifa diaria estándar por día adicional, así como posibles cargos por limpieza y reprogramación.
5. Cambios y Cancelaciones
Las solicitudes de cambio o cancelación deben hacerse por escrito. Los reembolsos dependen de la política del Propietario y son, por norma, no reembolsables salvo indicación contraria.
5.1 Reprogramación flexible (COVID o restricciones de viaje)
En caso de prohibiciones oficiales o restricciones sanitarias, se permite un cambio de fecha sujeto a disponibilidad y aprobación del Propietario.
6. Fiestas y Celebraciones
Eventos que superen la capacidad autorizada requieren aprobación previa por escrito. Las reuniones no autorizadas pueden conllevar desalojo y cargos adicionales.
7. Responsabilidad y Responsabilidades
Hedo Villas solo gestiona reservas. No tiene responsabilidad directa por el estado del alojamiento o servicios. Los huéspedes son responsables de su integridad, especialmente de los menores. Las propiedades pueden tener:
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Piscinas sin valla
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Areas técnicas (bombas, filtros)
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Superficies resbaladizas o descubiertas
El uso es bajo riesgo del huésped. Se aconseja supervisión infantil.