FAQ
The Answers about the Payments
Failure to make the required payments within their due dates when specified might result in the cancellation of your booking. Please be aware that any amounts already paid are non-refundable.
What are the consequences if we fail to pay by the specified deadline?
Yes, there may be additional charges for early check-in or late check-out. The exact charges depend on the specific time and availability. Please visit the check-in page to inquire about the charges associated with your desired check-in or check-out times.
Are there any charges for early check-in or late check-out?
The exact amount of the Security Deposit will be given in your booking offer and the Booking Confirmation email. It's separate from your rental price and must be paid separately. The property owner can adjust the amount based on various factors, like the number of guests or the length of stay, which will be communicated to you before the booking is confirmed.
How much is the Security Deposit, and when do I have to pay it?
The Security Deposit is there to cover any costs from potential damage or extra services needed due to actions during your stay. It's a kind of safety net for the property owner, ensuring they won't be left out of pocket if something unexpected happens.
Why do I need to pay a Security Deposit?
Enter the damage deposit page for all the related FAQ and T&C
For more info about the damage deposit
If you foresee or experience any problems with making your payment on schedule, it is imperative to contact the agent immediately. They may be able to approve a delay, though this is not guaranteed.
What if we encounter issues making the payment on time?
Payments must be made either within their specified due dates or before the key delivery, whichever comes first.
Where can I find details about the cancellation policy?
The cancellation policy and any related details can be found in your booking confirmation email as well as in the terms and conditions.
When should all payments be completed?
We strongly recommend purchasing travel insurance to safeguard against unforeseen events and circumstances. If you are unable to travel on time, the responsibility rests on you, the customer, so having an insurance policy can provide added protection.
What if unforeseen circumstances prevent us from traveling on time?
Money paid towards the booking is non-refundable in the event of cancellation unless differently specified in the booking agreement. Please check the booking confirmation email or the terms and conditions for more specifics on the cancellation policy.
Do you offer refunds in the event of cancellation?
We take utmost care to ensure secure payment processes. If you have specific concerns or questions, please contact the agent directly.
How can I ensure my payments are processed securely?
If you have any other queries or need assistance regarding your payment, please use the Hedo Angel tool or check your booking confirmation email.
Always stay informed about the terms and conditions associated with your booking, and in case of uncertainties or issues, communicate directly with the agent.