The Security Deposit is there to cover any costs from potential damage or extra services needed due to actions during your stay. It's a kind of safety net for the property owner, ensuring they won't be left out of pocket if something unexpected happens.

Breaking the community rules is a serious issue. It can lead to the non-refund of your Security Deposit, as it may be used to cover any legal costs or penalties arising from such incidents. Always remember to respect your neighbours and the community rules to ensure everyone's comfort and enjoyment. You can also be evicted or sue to the national police.

The cleaning fee is for regular cleaning of the property after your stay. If the property is left in a very messy condition requiring extra cleaning, or if the bins aren't properly used, you might be charged an additional cleaning fee, which will be deducted from your Security Deposit.

The exact amount of the Security Deposit will be given in your booking offer and the Booking Confirmation email. It's separate from your rental price and must be paid separately. The property owner can adjust the amount based on various factors, like the number of guests or the length of stay, which will be communicated to you before the booking is confirmed.

You will receive your Security Deposit within seven days of your departure, assuming there are no damages or additional fees to be deducted. Normally the day after the departure and if the funds were secured on the card, it expires after 7 days automatically.

If damages are found during your stay, the property owner will inform you as soon as possible, and the cost of repairs will be deducted from your Security Deposit. In case of significant damage, it might take longer than 14 days to return the remaining deposit. If damages cost more than the deposit, you'll be notified about the additional amount due.

You can pay by card with no extra cost for stays up to 4 days. For stays of 6 days or longer, a 3% fee applies might be applied due to non-refundable charges from Stripe, in case we won't be allowed to renew the process to secure the funds. Alternatively, you can pay with cash on arrival or by bank transfer, ensuring the funds clear before you get the keys.

Yes, you can absolutely pay the damage deposit in cash upon arrival. We understand that this method may be more convenient for some of our guests. We accept all major currencies. Please ensure the cash is presented to us at check-in, so we can confirm receipt and secure your reservation.

Yes, we do accept bank transfers for the damage deposit. Please note that the transfer must be completed and cleared before your arrival. We recommend initiating the transfer at least one week prior to your check-in date to account for any potential delays in the process. This will ensure that your reservation is secured.

Absolutely! If you'd prefer, we can place a hold on your card for the amount of the damage deposit. The funds will be secured but not captured, meaning we confirm that the amount is available on your card, but we won't process the transaction unless necessary. This method allows you to avoid any upfront cash transfer while ensuring your reservation is secured.

When the stay length is  longer than 5 days, the process must be renewed and if it was not possible, the funds will be captured and you might incur in a a 3% non refundable fee. 

Alternatively, you can pay with cash on arrival or by bank transfer, ensuring the funds clear before you get the keys.

Our company supervises the whole process to make sure everything is fair. We'll step into negotiations or arbitration between you and the property supplier if needed, to ensure everyone is treated justly.

We hope this helps clarify things, but if you have any more questions, don't hesitate to get in touch!