FAQ
The Answers about the Check-in and Out
It may be possible based on availability. Please note that additional charges may apply for check-in or check-out outside the regular hours. To manage your check-in and check-out times, and to verify the availability and potential associated costs, kindly use our dedicated check-in page.
The early check-in and late check-out can be confirmed only 48 to 72 hours before the required scheduled time; this is due to the need to make sure that there won't be any other customer with check-in or check-out on the same day.
Can I check-in early or check-out late?
You can use our calculator tool to provide a rough estimate based on your plans and transportation method. If issues do arise with luggage or car rentals that will delay your arrival, please inform us as soon as possible.
I'm unsure of my arrival time due to potential issues with luggage or car rentals, what should I do?
We appreciate and encourage timely communication. If we are not informed about delays, it may affect the smooth check-in experience we strive to provide for our guests. Your check-in might be delay to the first available slot.
What happens if I do not inform you about a delay?
The calculator can be found directly on our website. You can input your planned activities and transportation method, and the tool will provide an estimated arrival time.
Where can I find the calculator to estimate my arrival time?
Not at all. Our calculator is user-friendly and intuitive. Simply enter your planned activities and transportation method, and it will calculate your estimated arrival time.
I've never used a tool like your calculator before, is it difficult to use?
Reporting any damages, discrepancies, or cleaning concerns immediately upon arrival allows us to verify the issues firsthand and rectify them quickly. If issues are reported after a day or more, it becomes challenging to determine when the damage or discrepancy occurred. Immediate reporting ensures clarity and fairness for both our guests and our management.
Why is it important to report any issues immediately upon arrival and not later during my stay?
Please bring any concerns to our immediate attention upon your arrival. It's essential for us to verify and address these concerns promptly to ensure your stay is comfortable. If you notice anything, let our staff know right away so we can rectify the situation.
What should I do if I notice any discrepancies, damages, or cleaning issues upon my arrival?
In the event of unforeseen circumstances such as flight delays or traffic, please inform a staff member immediately so we can adjust our schedule accordingly.
What should I do if my flight is delayed or I encounter traffic?
To check-in, please provide your flight number and the estimated arrival time. For check-out, please inform us of your departure time. Our staff will be present at the accommodation to assist you with the process.
How do I check-in and check-out of the accommodation?
We highly emphasize that guests inspect the villa immediately upon arrival. If any discrepancies or damages are found after you've stayed for a day or more, we cannot guarantee that they will be considered as valid complaints. This policy helps us maintain the villa's integrity and ensures a clear understanding between us and our guests.
I've been in the villa for a couple of days and just noticed a damage or cleaning issue. Can I still report this?
Each of our villas has its unique check-in and check-out timings, but typically, you can expect check-in times to be between 4pm to 9pm, and check-out times to be from 8am to 12pm. However, these hours may vary for different villas. We recommend you to visit our check-in page to get the exact details for the villa you're interested in. This page will provide you with specific check-in and check-out times, helping ensure your plans align seamlessly with our schedule.
What are the regular check-in and check-out hours?
Yes, there may be additional charges for early check-in or late check-out. The exact charges depend on the specific time and availability. Please visit the check-in page to set your preferred time and the system will display the charges associated with your desired check-in or check-out times, if any will be required.
Are there any charges for early check-in or late check-out?
If you arrive outside the designated check-in hours, it may still be possible for you to check in. However, please be aware that additional charges may apply in such cases. These charges are necessary to cover the costs associated with extra cleaning requirements or compensating staff for working during non-standard hours, such as overnight or between 12 pm and 4 pm.
Additionally, the owner may require an extra rate for the additional time in the villa.
What happens if I arrive outside the regular check-in hours?
Modifications to the check-in and check-out times are dependent on availability and can be made online until 6 PM on the day prior to arrival. If any changes need to be made after that time, please get in touch with the designated staff member in charge. You can find their contact details on the check-in page.
Can I modify my check-in or check-out time after booking?
In the event that early check-in is not available, we offer the option for customers to leave their luggage with us during the cleaning process starting from 12 PM. They can then proceed with the check-in procedure and collect the key. Rest assured that the villa will be fully prepared and ready for their return at the regular check-in time. To ensure smooth arrangements, please inform us in advance if you require this service by writing in the note in the check-in form.
Can I leave my luggage at the accommodation before check-in or after check-out?
If your flight is delayed, we shall get informed by our flights tracker app. We will do our best to accommodate the changes and ensure a smooth check-in process. Obviously, it won't be considered a delay under your responsibility.
What should I do if my flight is delayed and I will arrive later than planned?
If your flight is delayed, we shall get informed by our flights tracker app. We will do our best to accommodate the changes and ensure a smooth check-in process. Obviously, it won't be considered a delay under your responsibility.
What should I do if my flight is delayed and I will arrive later than planned?
As a part of our standard procedure, we collect the passports of all guests staying with us. This practice is in line with legal requirements and follows the same protocol followed by hotels.
Why do you require guests to provide their passports?
The collected passport data and signatures are securely stored in our database for the duration required by law. We handle this information with the utmost confidentiality and adhere to strict privacy policies.
What happens to the collected data?
As per legal requirements, all guests must provide a valid international ID, such as a passport. Failure to comply with this requirement may result in the inability to complete the check-in process.
Can guests refuse to provide their passports?
We provide a 30-minute grace period for late arrivals beyond the scheduled check-in time. However, please be aware that if you exceed this grace period, our staff might be required to move on to another check-in appointment. In such cases, your check-in will need to be rescheduled at the next available time slot, and an additional cost may apply for the rescheduling.
This cost is necessary to cover the inconvenience caused by the rescheduling and to ensure that our staff is available at the adjusted time to accommodate your check-in.
What is the policy for late arrivals beyond the scheduled check-in time?
If you anticipate being late for your scheduled check-in time, we recommend notifying us in advance. While we cannot guarantee the waiver of the extra cost, notifying us in advance allows us to make necessary arrangements and assess the possibility of accommodating your revised check-in time without incurring additional charges. You can edit, free of charge, your check in time anytime till 6pm on the day prior arrival.