
FAQ
The Answers about booking for group
n a group booking, there are two ways to split the payment:
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Equal Quota: The total cost is divided equally among all paying members.
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Bedroom-Based Pricing: Payment is split based on the bedroom selection and occupancy. Each room has a fraction of the total price, and guests pay according to the room they occupy.
How can payment be split in a group booking?
The first payment is required to secure the booking dates. Subsequent payments must be made by the other paying guests within the set due dates. The number of payments (one, two, or three) depends on how close to the check-in date the booking is made.
What is the payment schedule for group bookings?
In a group booking, the total cost is divided among the paying members. If one member fails to pay, the remaining members are responsible for covering the outstanding amount. The total price remains unchanged, which means the individual share for the other members will increase accordingly.
What happens if a member of our group booking doesn't pay their share?
When setting up a group booking, you can designate certain members as 'free guests,' such as children or invited guests who won't be paying. These guests will have access to the plan details but will not see rates or payment information. The total cost is divided only among the paying guests.
How do we handle non-paying members in our group, like children or guests we're inviting for free?
Yes, the individual share for each paying guest is determined by the total number of paying members in the group. If the number of paying guests changes, the share per person will be recalculated accordingly, either increasing or decreasing.
Does the number of guests affect the individual payment share?
Payments are generally non-refundable unless otherwise specified in our cancellation policy. Please review the policy details for specific conditions under which a refund may be applicable.
Are payments refundable in case of cancellation?
Payment deadlines are communicated via email to the guest who initiated the booking and are also accessible through the booking portal. It's crucial to adhere to these deadlines to avoid any complications with your booking.
How are payment deadlines communicated?
The guest who acts as the team leader in a group booking is essentially the main tenant on the contract and the primary point of contact for the owner. However, they are not solely responsible for ensuring that all payments are made by the group members. The booking can be confirmed by any paying guest who makes the first payment to secure the dates. The team leader's role is more about coordination and communication, rather than financial responsibility for the entire group's payments.
What is the responsibility of the guest who initiates the group booking?
The first payment, which secures the booking, must be made by the due date. Subsequent payments depend on the chosen payment method and must be completed by the remaining paying members within specified due dates. Payment schedules are typically communicated via email and can be accessed through the booking portal.
What is the procedure for making payments in group bookings?
Non-paying members, such as children or invited guests, must be NOT included in the paying guests list They should be added to the group as 'free guests,' enjoying access to the plan but not being privy to payment details. The cost is divided only among the paying guests.
How are non-paying members like children handled in payment calculations?
Regardless of the chosen payment method, the total rental cost remains constant. If a member fails to pay their share, the remaining group members are responsible for covering the outstanding amount. This could result in an increased share for the other members.
